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Frequently Asked Questions

Find answers to common questions about our building maintenance services

Common Questions About Our Services

We service all types of buildings including:

Commercial offices and retail spaces
Industrial facilities and warehouses
Residential apartment complexes
Healthcare facilities and hospitals
Educational institutions (schools, colleges)
Hotels and hospitality venues
Government buildings

Our team is experienced with buildings ranging from small offices to large multi-story complexes.

We operate 24/7/365:

Regular Service: Monday-Friday, 8:00 AM - 6:00 PM
Emergency Service: Available 24/7
Weekend Service: Saturday-Sunday, 9:00 AM - 5:00 PM

Emergency services have a guaranteed 2-hour response time for critical issues.

We serve the entire New York metropolitan area including:

Manhattan, Brooklyn, Queens, Bronx, Staten Island
Westchester County
Nassau County, Long Island
Parts of New Jersey and Connecticut

For areas outside our primary service zone, please contact us to discuss options.

Emergency Response Times:

Critical Issues: 1-2 hours (HVAC failure, plumbing leaks, electrical hazards)
High Priority: 2-4 hours (minor leaks, lighting issues)
Standard Issues: Same day or next business day

We have dedicated emergency response teams strategically located throughout our service area to ensure rapid response.

Absolutely! All our technicians are:

Fully licensed and certified in their respective trades
Background checked and drug tested
Covered by comprehensive liability insurance ($2M)
Workers' compensation insured
Continuously trained on latest technologies and safety protocols

We can provide certificates of insurance upon request.

Yes! We offer flexible maintenance contracts:

Monthly Contracts: Ideal for high-traffic facilities
Quarterly Contracts: Perfect for standard commercial spaces
Semi-Annual Contracts: Great for smaller facilities
Annual Contracts: Cost-effective for comprehensive coverage

All contracts include priority scheduling, discounted rates, and comprehensive service reports.

We offer transparent, competitive pricing:

Hourly Rates: For small jobs and repairs ($85-$150/hour)
Project Pricing: Fixed pricing for larger projects
Contract Pricing: Discounted rates for ongoing maintenance
Emergency Rates: 50% premium for after-hours/weekend emergencies

We provide free estimates and never charge hidden fees. All pricing is confirmed before work begins.

Yes! We provide free, no-obligation estimates for all services:

On-site assessments for complex projects
Phone consultations for standard services
Detailed written proposals
Multiple service options to fit your budget

Estimates are typically provided within 24 hours of request.

We stand behind our work with comprehensive warranties:

Labor Warranty: 90 days on all repairs
Parts Warranty: 1 year on installed components
Installation Warranty: 2 years on new installations
Maintenance Contracts: Extended warranties included

Warranty terms are clearly outlined in all service agreements.

We accept multiple payment methods for your convenience:

Credit Cards: Visa, MasterCard, American Express, Discover
ACH Bank Transfers
Corporate Checks
Net 30 Terms: For approved business accounts
Online Payment Portal: Secure 24/7 access

Payment is due upon completion of service unless otherwise agreed.

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